We empower businesses that focus on innovation and sustainability
Traceability solution on the production chain.Amaztrace reveals the origin of every product
At Amaztrace, each product tells a unique and authentic story. We ensure the origin, quality, and positive impact of every item, bringing confidence and awareness into the hands of consumers. With traceability as our tool, we unravel the secrets of the production chain, connecting people and valuing every step of the process, enabling the increase in the value of the final product and generating more revenue for all parties involved.
Our vision
We are committed to the sustainable development of the Amazon. We aim to empower the community and provide quality products to consumers without compromising the environment.
Our mission
Our mission is to add value to Amazonian products through the guarantee of traceable origin certification. This allows us to provide our customers with a way to verify the authenticity and quality of the products, adding value and credibility to their businesses.
Our values
We believe in values such as justice, empowerment, recognition of work, creativity, and innovation. These principles guide our company in all decisions and actions, aiming to build a fair and sustainable world for everyone.
Our culture
We are a diverse team united by the mission to promote transparency and the appreciation of people. We encourage creativity and innovation, constantly seeking ways to overcome challenges and find sustainable solutions.
FAQ
1.1 What is AMAZTRACE SaaS?
AMAZTRACE SaaS is a software as a service (SaaS) system designed to assist in product management and traceability, offering an online platform for tracking and controlling information related to the production chain.
1.2 What are the usage rights for AMAZTRACE SaaS?
By acquiring AMAZTRACE SaaS, the user obtains licenses to use the software, without the possibility of resale, rental, or commercial transfer of usage rights. The licenses are valid for the exclusive use of the registered user.
1.3 How is AMAZTRACE SaaS provided?
AMAZTRACE SaaS is provided in a rental model, with monthly payment according to the quantity of licenses contracted. Each license allows user access to the system, with the possibility of acquiring additional licenses as needed.
1.4 What are the system requirements for AMAZTRACE SaaS to function?
AMAZTRACE SaaS was developed to work on the main operating systems (Windows and MacOSX) and browsers (Mozilla Firefox, Google Chrome, and Safari), ensuring compatibility and accessibility for users.
2.1 How does user support work?
Free technical support is offered by the AMAZTRACE team for registered users, with dedicated assistance for issues related to the operation and use of the software.
2.2 Where should I request support or assistance?
All support and assistance requests must be made directly through the chat on the website, through commercial contact via WhatsApp, or through the emails contact@amaztrace.com and support@amaztrace.com.
3.1 What happens to the data entered into AMAZTRACE SaaS?
All information entered into AMAZTRACE SaaS is kept strictly confidential and protected, accessible only to the registered and authorized user.
3.2 Where are my data stored and how are they protected?
Your data is securely stored on AWS and Google servers, with a high standard of security and encryption. Your passwords are encrypted, and not even AMAZTRACE employees have access to them.
5.1 What payment options are available for AMAZTRACE services?
Payment options include Credit Card, PIX, and Bank Slip.
5.2 What is the refund policy?
There is no refund policy for payments made, considering that a free trial period is provided to evaluate the system before contracting.
5.3 How do I request changes to plans and prices?
All changes to plans and prices will be communicated at least 30 days in advance. If there is a change in prices, customer confirmation through ASAAS or another payment partner will be required.
5.4 What happens in case of contract cancellation?
In case of contract cancellation, AMAZTRACE provides the information entered into the system in CSV format. The file is delivered to the customer within 30 business days after confirmation of cancellation.
6.1 How will my contact information be used?
Your contact information will be used for communications about the system, including alerts about invoices, news, account status, and other user experience-related matters.
6.2 What security and privacy measures are adopted by AMAZTRACE?
All data is stored securely on AWS (Amazon Web Services) and/or Google servers, following high standards of security and encryption.